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Service

Business automation

We connect the tools you already use so that enquiries, orders and tasks move by themselves, and your team only steps in where judgement is needed.

Problems this solves

  • Enquiries arrive from forms, email and chat, and no one owns the follow-up.
  • The same data is typed into a spreadsheet, a CRM and an invoice.
  • Reports are rebuilt by hand every week from several tools.
  • Reminders and follow-ups depend on someone remembering.

What we typically deliver

  • A map of the current process and the agreed automated version.
  • Working workflows in a platform suited to you (for example n8n or Make), documented step by step.
  • Error alerts, so a failed step is noticed rather than silently lost.
  • A simple log or dashboard of what ran and when.
  • A hand-over session and written notes so your team can make small changes.

How it can work

Connected workflows that capture, route and follow up on their own, with a clear record of what happened.

  1. Something happens

    A form is sent, an order is placed, a date arrives.

  2. Details are captured and checked

    Cleaned, de-duplicated and stored in one place.

  3. The right next step runs

    The right person is notified, a reply goes out, a record is updated.

  4. You can see what happened

    Every run is logged, and failures raise an alert.

Is it a good fit?

A good fit when

  • A task repeats often and follows mostly the same steps.
  • The tools involved have an API, webhooks or a supported integration.

Probably not the right fit when

  • The process changes every time or is not agreed inside the team yet.
  • A tool you depend on offers no way to connect to it.

How we work

From first conversation to support

Small, visible steps. You see working pieces early and decide what comes next.

  1. Discover

    We look at how the work happens today, where it gets stuck and what a good result would look like for you.

  2. Define

    We agree what to build first, what is out of scope, and how we will both know it works.

  3. Build and test

    Short iterations using real examples from your business. You see working pieces early.

  4. Launch and support

    We go live with a clear hand-over, then adjust as real use shows what to improve.

Ways to work together

Engagement options

We agree scope and price for each piece of work after a first conversation. There are no fixed packages.

  • Focused project

    One clearly defined piece of work with an agreed scope and finish line.

    Good for
    A single assistant, workflow, landing page or tool.

    Includes

    • Short discovery and written scope
    • Build, testing and launch
    • Hand-over notes
  • Phased build

    A larger goal split into phases, each one usable on its own before the next begins.

    Good for
    Connecting several processes, or a website plus automation and an assistant.

    Includes

    • A roadmap with agreed phases
    • A review at the end of each phase
    • Freedom to stop or change direction between phases
  • Ongoing support

    Regular care for what we have built: monitoring, small changes and improvements.

    Good for
    Assistants and automations that need tuning as your business changes.

    Includes

    • An agreed monthly allowance of time
    • Monitoring and fixes
    • Suggestions based on real use

Questions

Each workflow raises an alert on failure, and runs are logged so the cause can be found. Ongoing support can include monitoring.

Yes. We write, design and test in both, including right-to-left layouts and replies that read naturally in each language.

It depends on scope, so there are no fixed packages. After a first conversation we send a written scope and price for the first piece of work.

Start an automation project

Describe what you have today and what you want to change. A short message is enough to start.

Other services

  • AI agents

    Problem
    Customers wait for answers and the same questions keep landing in your inbox.
    Outcome
    An assistant that answers common questions from approved content, captures the details you need and hands over to a person when it should.
  • Websites and landing pages

    Problem
    Visitors cannot tell quickly what you do or what to do next.
    Outcome
    A fast, clear site in two languages that explains what you offer and makes the next step obvious.
  • Custom tools and integrations

    Problem
    Your tools do not talk to each other, and off-the-shelf options almost fit.
    Outcome
    A small purpose-built tool or integration that fills the gap and stays maintainable.